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The Regulator of Social Housing (RSH) has launched a 12 week consultation on proposals to introduce tenant satisfaction measures (TSMs). TSMs will be part of the package of changes to consumer regulation set out in the Social Housing White Paper.

The Reshaping Consumer Regulation document sets out how the RSH will put in place changes to consumer regulation. These proposals would require registered providers of social housing to collect, publish and submit TSM information. The proposed TSMs would provide data about a landlord’s performance and the quality of its services.

This is intended to help tenants hold their landlord to account and help the RSH in its future consumer regulation role. The RSH is keen to receive views on its proposals from registered providers, tenants and anyone with an interest in social housing.

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